If you can't find what you're after please reach out!


How can I fundraise for The Smith Family this Christmas?

add remove

This year, light up education for children in need by setting up your own Giving Tree! Each gift of $30 or more will appear as a gift underneath your tree. Your supporters can choose their own wrapping paper and leave a Christmas message too.

The more gifts under your tree means more opportunities being given to Australian children in need to create brighter futures.

Get started here.

This is the perfect way to celebrate the end of the year whilst also giving back to those who have been doing it especially tough this year.

Does The Smith Family have any resources I can use to promote my fundraising efforts?

add remove
Absolutely! We have a variety of resources include posters, decorations and social media assets. You can download these directly from your fundraising dashboard or you can check out our Resource Page.

How do my supporters get a receipt for their donation?

add remove

Donations of $2 or more that are made online will receive a tax-deductible receipt via email straight away. 

For any donations you've collected in person, please send us an email with the details to givingtree@thesmithfamily.com.au and we will respond as soon as possible.

I/my friend didn't receive their donation receipt. Why is this?

add remove
Please send us an email with the donation amount, email address and name used when the donation was made and we can sort this out asap!

My friend has made a donation to my Giving Tree but it hasn't appeared. Why?

add remove

Sometimes supporters will donate to the overarching event rather than to your specific fundraising page, or our site might have experienced a glitch. This is an easy fix though! 

Please send us an email with your friends name, donation amount and email (if available) and we will fix this asap.

Can I run a raffle or auction to support my efforts?

add remove

Yes, absolutely. Before you get started,  we recommend familiarising yourself with the relevant raffle and auction legislation for your state. Please head to your local state authority website to get further information (a Google search is always a great place to start, for example, you can try ' Fundraising Raffles in NSW').

Can I donate physical gifts such as toys, books, stationery or food?

add remove

Thank you for thinking of The Smith Family! We unfortunately are not in a position to accept physical donations, but would recommend reaching out to other great causes such as Foodbank or Ronald McDonald House, who may be in a position to accept this generous offer.

My company would like to make a matching donation. How can they do this?

add remove

This is always great to hear! Please send us an email at givingtree@thesmithfamily.com.au and we will be in touch to discuss.


Does The Smith Family having any Christmas volunteering opportunities?

add remove

We don't have any Christmas volunteering opportunities available at the moment.
To learn more about volunteering at The Smith Family please visit -  www.thesmithfamily.com.au/get-involved/volunteer 

I'd love to get more invovled with The Smith Family. How can I do so?

add remove

This is wonderful to hear! Please send our team an email about how you're interested in supporting and we'll be in touch soon to chat. Not sure how? That's okay! We can chat through some options. 

More questions?


Follow us on our socials for the latest news!