FAQS

We know that fundraising can come with a whole heap of questions,

that’s why we’ve listed some of our most commonly asked ones below. If there is something you’re still not sure about please contact the team at community.fundraising@thesmithfamily.com.au or call (02) 9085 7129

Can a representative of The Smith Family attend my event?

As much as we would love to attend every fundraising event organised by our wonderful supporters, sometimes this just isn't possible. As we are a small team we can’t guarantee attendance but we do try our very best to get to as many as possible! Please specify as early as possible whether you’d like a representative to attend your event and we’ll check our calendars and let you know if we can come along.

How can I let people know I’m fundraising for The Smith Family?

You can promote your event however you wish – Facebook, word of mouth, emails... it’s great to get the word out there! We’re here to help so if you’d like us to put together wording and messaging for your invites, flyers or social media posts, we’d be happy too! Please remember to send us copies of your marketing material so that we have it on file.

We've also got a variety of downloadable resources you can use too. You can find these here. 

How do my supporters get a receipt for their donation?

Anyone that donates $2 or more to your online page will instantly receive their tax receipt via email. If someone makes an offline donation we can send them their receipt once we are provided with their name, donation amount, address and email. 

Can The Smith Family do a social media post for my event?

We have so many projects happening throughout the year so it can be difficult to get a spot on our main Facebook page to promote events. We do have Twitter, Instagram and Linkedin pages so please let us know if you’d like us to post there and we’ll see what we can do!

My employer would like to dollar match my fundraising. What do I do?

It’s always amazing to get a dollar match for your hard work! In these instances, please email community.fundraising@thesmithfamily.com.au with your name, your page URL and your organisation and we can advise you on next steps.

I want to run a raffle or auction at my upcoming event. Can The Smith Family advise me on what I can and can’t do?

We are unable to advise you on legalities however, we know the best place that you can get it from. For all raffle and auction legislations, please head to your local state authority website to get further information, if you're unsure we can point you in the right direct as to who this is. Each state is different. 

I’ve recently done a Community Fundraising event and my organisation would like to get involved with The Smith Family on a more permanent basis. What should I do?

This is always exciting to hear! Our Corporate Partnership team has all of the information you need to get you started in helping us more. Please send us an email to community.fundraising@thesmithfamily.com.au with your details and we’ll forward it on to the correct person.

I raised/collected money without creating an online fundraising page. How can I get this to you? 

We do ask that, where possible, we are notified of all fundraising activities prior to them being undertaken. Any funds raised offline can be deposited to our Events Bank Account. For the details please contact us at community.fundraising@thesmithfamily.com.au