Participant Login

FAQS

We know that fundraising comes with a whole heap of questions,

that’s why we’ve listed some of our most commonly asked ones below. If there is something you’re still not sure about please don’t hesitate to contact the team at community.fundraising@thesmithfamily.com.au or call (02) 9085 7129

Can a representative of The Smith Family attend my event?

We’re a small team so can’t guarantee that we’ll get to all our community fundraising events but we do try our very best to get to as many as possible! Please specify as early as possible whether you’d like a representative to attend your event and we’ll check our calendars and let you know if we can come along.

How can I let people know I’m fundraising for The Smith Family?

You can promote your event however you wish – Facebook, word of mouth, emails... it’s great to get the word out there! We’re here to help so if you’d like us to put together wording and messaging for your invites, flyers or social media posts – we’d be happy too! Please remember to send us copies of your marketing material so that we have it on file.

We’ve got heaps downloadable resources you can use for your event! Just visit our toolkit to find what you’re looking for! 

How do my supporters get a receipt for their donation?

Anyone that donates $2 or more to your page will instantly receive their tax receipt via email. If someone makes an offline donation we can send them their receipt once we are provided with their information.

Can The Smith Family do a social media post for my event?

We have so many projects happening through the year, it can be difficult to get a spot on our main Facebook page to promote smaller events. We do have a Twitter and Linkedin page though so please let us know if you’d like us to post there and we’ll see what we can do!

My employer would like to dollar match my fundraising. What do I do?

It’s always amazing to get a dollar match for your hard work. In these instances, please email community.fundraising@thesmithfamily.com.au with your name, your page URL and your organisation and we can advise you on next steps.

I’ve heard I need to look up legislation for my raffle/auction event. Can The Smith Family advise me on what I can and can’t do?

We cant advise you on legal advise but we know the best place that you can get it from. For all raffle and auction legislations, please head to your local state authority website to get further information (a google search is always a great place to start, for example you can try 'Raffles in NSW').

I’ve recently done a Community Fundraising event and my organisation would like to get involved with The Smith Family on a more permanent basis. What should I do?

This is always exciting to hear! Our Corporate Partnership team has all of the information you need to get you started in helping us more. Please send us an email to community.fundraising@thesmithfamily.com.au with your details and we’ll forward it on to the correct person.