We know that the Toy & Book Appeal can come with a whole lot of questions, so if you can't find the answer you're looking for below please don't hesitate to contact us for more information.


What volunteering opportunities does The Smith Family offer at Christmas?

In light of the ongoing uncertainty caused by the COVID-19 pandemic around the country, we have made the difficult decision to not proceed with the Toy and Book Appeal in its usual format. While this was not an easy decision, we made it, first and foremost, to ensure the safety of our students and families, team members, volunteers and the community.

The important news is that we are absolutely committed to ensuring that the children we support still receive a gift this Christmas. A digital gift voucher will be provided to every child who would ordinarily receive a gift pack so that our families can ensure their children can participate in the joys of Christmas.

While our usual sorting and packing activities, gift collections and nationwide Delivery Day will not proceed. For any volunteer enquiries please reach out to

I'd like to still give back, how can I do that?

We rely heavily on support from the community to ensure over 32,000 children across the country this year receive a gift on Christmas morning. Whether it be on your own, with family, friends or colleagues, you can make a difference by fundraising in the lead up to Christmas this year!

You can make a difference by fundraising, just register online here: 

Gift Collections

I already have some toys and books collected, how can donate these?

Unfortunately, The Smith Family does not have the resources to be able to accept gifts this year. While we are incredibly appreciative of your efforts we suggest you reach out to your local Salvation Army, St Vincent De Paul Society or other charity locations as these organisations will be overjoyed with the extra resources so close to Christmas. Thank you again for thinking of us.


How can I fundraise this Christmas?

It's easy, just register to fundraise and we'll be in touch along the way to support you. Whether you're looking for gold coin donations at your Chrismats Party, hosting a Christmas theme Trivia Night or even have a Kris Kringle we'd love to hear from you!

How do my supporters get a receipt for their donation?

Anyone that donates $2 or more to your page will instantly receive their tax receipt via email. If someone makes an offline donation we can send them their receipt once we are provided with their information.

Can The Smith Family do a social media post for my event?

We have so many projects happening through the year, it can be difficult to get a spot on our Social Media to promote smaller events. Unfortunately, we cannot guarantee any assistance to help promote your event.

I've heard I need to look up legislation for my Raffle/Auction Event. Can The Smith Family advise me on what I can and cannot do?

We cant advise you on legal advice but we know the best place that you can get it from. For all raffle and auction legislations, please head to your local state authority website to get further information (a google search is always a great place to start, for example, you can try ' Fundraising Raffles in NSW').